As the world grappled with the relentless spread of COVID-19, the cleaning industry found itself thrust into the spotlight – suddenly thrust into the role of frontline defenders against a highly contagious virus. The pandemic challenged the industry in unprecedented ways, and the ripple effects continue to be felt to this day.
The Supply Chain Chaos
When the pandemic first hit, it was like a perfect storm. Demand for cleaning supplies, disinfectants, and personal protective equipment (PPE) skyrocketed, while supply chains struggled to keep up. The demand for hand sanitizer alone reportedly increased by 1400% between December 2019 and January 2020, as manufacturers scrambled to add more production shifts.
Many organizations found themselves in a dire situation, unable to secure the essential cleaning and disinfecting solutions they needed. In some cases, cleaning professionals were forced to work with products they had not been properly trained to use. This not only compromised product safety and efficacy, but also put a strain on the workforce.
Moving forward, it will be crucial for manufacturers and facilities to maintain adequate emergency stockpiles of cleaning solutions and provide proper training to their staff. This will help ensure that critical supplies are available, and that cleaning professionals are equipped to use them effectively, even in the face of a crisis.
The Shift in Public Perception
Before the pandemic, many people had a rather simplistic view of cleanliness – if it smelled clean, it must be clean. But COVID-19 changed all that. Studies have shown that the public’s concern for cleanliness and hygiene has skyrocketed, with 53% of respondents in a November 2020 Harris Poll stating that the level of cleanliness in a hotel would influence their intent to book a future stay.
The pandemic has made people far more aware of their own personal hygiene as well. Studies have found that 90% of Americans are washing their hands more frequently, more thoroughly, or for longer during the pandemic, and nine out of ten claim they’ll continue these best practices even after the crisis has passed.
This newfound appreciation for cleanliness has had a profound impact on the cleaning industry. Facility managers and the public have become more discerning, scrutinizing cleaning solutions and demanding transparency about their efficacy. Gone are the days when a simple scent could convince someone that a space was truly clean and safe.
The Rise of Sustainability Concerns
The pandemic has also brought environmental sustainability to the forefront of the cleaning industry’s agenda. The sharp increase in the use of cleaning chemicals, masks, gloves, disinfectant wipes, and other supplies has raised concerns about the industry’s environmental impact. Facility managers are now looking for ways to reduce waste and enhance indoor air quality, often turning to certifications like LEED and Green Seal.
Cleaning service providers who can demonstrate a commitment to sustainability and environmentally-friendly practices will likely have a significant advantage in the post-pandemic market. Consumers and businesses alike are increasingly prioritizing green cleaning solutions, and the industry as a whole will need to adapt to meet this growing demand.
The Changing Face of the Cleaning Workforce
One of the most profound changes brought about by COVID-19 has been the newfound appreciation for cleaning professionals. In a June 2020 survey, 56% of respondents said they regard custodians much more highly than they did before the pandemic. These essential workers have been risking their own health to keep our spaces clean and safe, often working 12-hour shifts alongside healthcare workers.
Moving forward, it will be crucial for the cleaning industry to continue supporting and empowering its workforce. Providing cleaning professionals with the necessary education, tools, and personal protective equipment (PPE) will not only keep them safe, but also help them perform their jobs effectively and instill confidence in the public.
The Future of Cleaning: A Commitment to Cleanliness
The pandemic has forever changed the way we think about cleanliness and the role of the cleaning industry. Facilities must now make long-term commitments to their cleaning programs, investing in well-trained staff, effective cleaning solutions, and emergency stockpiles. This global crisis has brought a newfound appreciation for the cleaning industry, and the public now recognizes the vital role that cleanliness plays in protecting public safety.
As we move forward, the cleaning industry will continue to be a crucial resource in the fight against harmful pathogens and in safeguarding the health and well-being of our communities. The pandemic has forever altered the landscape, but with the right strategies and a steadfast commitment to excellence, the cleaning industry can emerge stronger and more resilient than ever before.
At Adam Cleaning, we’re proud to be at the forefront of this transformative shift. Our team of highly trained professionals is dedicated to providing the highest standards of cleanliness and safety, using the latest technology and eco-friendly solutions. Whether you’re a business, a homeowner, or a facility manager, we’re here to help you navigate the new normal and ensure a safe, healthy environment for everyone who enters your space.
